Frequently Asked Questions

 

What are your business hours.

We are available Monday-Friday from 10am-6pm EST. We are available for weekend or after hour consultations upon request. We try to respond to every email or submission through our contact form as soon as possible or within a 24-48 hour time period. 

Do you have a storefront?

We do not currently have a retail location. If you would like to see any of our pieces, you can make an appointment to see the pieces in person at our Manhattan office, located in the Financial District.

Where are your pieces made?

We create all of our pieces in the New York City jewelry district. Ashley Zhang is committed to creating designer jewelry focused on quality and craftsmanship and she works closely with highly skilled artisans to create each piece. Her unique designs are constructed in the finest materials of gold and platinum, micro-pave diamonds,  and high quality certified diamonds. Ashley only works with ethically sourced stones and metals, most of the diamonds Ashley uses are reclaimed or repurposed stones. Each stone is hand selected by Ashley to ensure the highest quality.

Do you work with ethically sourced materials?

Yes, Ashley Zhang jewelry is committed to only working with ethically sourced stones and metals. Many of the stones sourced are repurposed, meaning a damaged antique stone that has been re-cut and repurposed into a modern cut. Ashley only works with recycled gold and metals. Any newly mined stones follow the Kimberly process or have been mined from Canada. 

Can you make a custom ring?

Yes! We can create any custom design you would like. We work with any budget to create a custom piece for you. To learn about our custom process read out About page. 

Do your pieces come with certification form?

Most of our pieces come with certifications of the center stones.  We only certify diamonds that are .50 carats and above. If the stone is below .50 carats, we will grade the diamond in-house. If a piece is vintage, it may not have a certification, and you may request certification of the piece which we will obtain for you complimentary. 

Why do some of your rings have GIA certificates and others have EGLs?

The GIA will only certify loose unmounted stones, while the EGL offers a grading service for diamonds that are mounted. For vintage and antique pieces, if we think removing the diamond will compromise the integrity of the ring, we will use EGL USA. Otherwise, we send stones to the GIA.

What is the difference between a GIA certification and an EGL certification?

The Gemological Institute of America, or GIA, is the jewelry industry’s most respected diamond laboratory. The GIA is the leading source of knowledge, standards, of diamonds and gemstones. They use the most strict diamond grading process, and generally grading stones 1-2 shades darker than EGL USA. That being said, clarity grades between the two labs are usually comparable

Do you buy jewelry?

Yes, we buy fine antique and vintage jewelry from all eras. We also purchase certain contemporary pieces. If you have jewelry that you are considering selling. Please contact us! We also take rings on consignment. 

 

PURCHASING, PAYMENTS

After I place an order, when can I expect to receive my item?

Items purchased from our vintage collection can be shipped out almost immediately. However, if the item requires sizing it may take a few additional days. If you are purchasing something from the Ashley Zhang collection please check the quoted time frame on the product page. 

Will you put a hold an item?

Unfortunately not.

Do you accept deposits?

If a vintage piece is being certified we take a 50% deposit. Once the certification comes back you can choose to pay the rest of the purchase price or get a full refund. For custom made items we also require a 50%-70% deposit depending on the design. During the custom design process, if any changes are made from the original design or quote, the balance is required to be paid before delivery. For Ashley Zhang collection, we only accept payments in full.

What forms of payment do you accept?

We accept all major credit cards, wire transfers, cashier’s or bank checks, or personal checks (which will have to clear before the item is sent out). Please contact us directly for wire transfer instructions.

Will I be charged sales tax?

Sales tax is only collected on orders shipped to addresses in New York State.

 

SHIPPING

How Much Does Shipping Cost?

2 day shipping within the United States is free.

Do you ship internationally?

Yes. The customer is responsible for any and all additional duties, taxes and/or tariffs that might be incurred during shipment. 

Can I track my package?

Yes, we’ll email you your tracking information  from Parcel Pro once we’ve generated a shipping label.

How do you ship?

We fully insure all shipments through Parcel Pro using UPS. An adult signature is required to receive all packages.

I really need it ASAP! Is a Rush Option Available?

 Some of our styles can be rushed, others cannot. If you are interested in placing a rush order, please email the order number or style name and custom details to our contact us along with the date you would like to receive it. We will let you know right away if a rush option and overnight shipping is available for that specific style.

 

RETURN POLICY

What is Your Return Policy?

All custom or Ashley Zhang Jewelry collection items are final sale. Each piece is hand crafted and made to order, For this reason, we do not accept returns. We stand behind all of our jewelry and offer a free lifetime warranty against any manufacturing defects. We accept returns only on vintage and antique items 14 days after delivery. We do not offer free return shipping. No exceptions to our return policy. 

 

SIZING, REPAIRS

How long does sizing take?

Sizing can generally be done in a few days. We work to get your order out as quickly as possible. 

How Much Does Sizing Cost?

The first sizing is complimentary with the purchase of a ring. Each additional sizing is $30 for gold and $60 for platinum.

Can all of your rings be resized?

Yes, unless stated in the ring's description. 

 

PRODUCT CARE

How should I care for my Ashley Zhang Fine jewelry?

Ashley Zhang Fine jewelry is designed to last through the wear of time, but all jewelry no matter the price tag is delicate and should be cared for accordingly. To extend the life of your jewelry, please follow these care instructions.

  • Take off your jewelry before your daily rituals such as: showering, lotion, perfume, exercise, washing dishes, etc.
  • Leave your jewelry at home before engaging in strenuous activities.
  • Do not sleep in your jewelry. Before bedtime, lay your jewelry out flat to avoid tangling/scratching.
  • To clean your diamond jewelry, use a soft toothbrush with dish soap and gently scrub the gold and diamonds, or bring it to us for a complimentary steam cleaning.

Do vintage rings require different care?

No. We check each vintage piece for prong or setting issues before we send a piece out. If you have a Victorian or Georgian ring that is close backed or foil backed, then you probably shouldn’t submerge it in water.