TERMS AND CONDITIONS
Only New York state residents are subject to sales tax. The tax rate is based on your county of residence. New York City residents will incur an 8.875% sales tax. We accept all major credit cards, wire transfers, cashier’s or bank checks and personal checks (which will have to clear before the item is sent out). Please contact us directly for wire transfer instructions.
If you are paying by credit card, the shipping and billing address associated with the card need to match. This is in order to protect our customers and ourselves from fraudulent activity.
All promotions offered by Ashley Zhang Jewelry will clearly state the time frame in which they are honored, as well as any other limitations or exclusions applicable. Ashley Zhang Jewelry reserves the right to revise or cancel any promotion without notice. Should promotions be used incorrectly or abused, orders can be cancelled at the sales representative's discretion. PRECURSOR: Ashley Zhang Jewelry will not honor any promotions listed outside of Ashley Zhang Jewelry's website and social media platforms.
Ashley Zhang Jewelry offers a free lifetime warranty on all of our jewelry against any manufacturing defects. If you experience any problem with your purchase, you are welcome to setup an appointment or ship it back to us for evaluation. If we deem the problem a manufacturing issue, Ashley Zhang will repair the item at no expense to the customer. The warranty excludes coverage due to wear and tear and/or negligence subsequent to purchase. Within the first six months of purchase we will replace side or accent diamonds that go missing if we feel that it is a manufacturing defect. After six months of purchase all missing side or accent diamonds will be considered wear and tear and will be at the expense of the customer. Any repairs or work not done by Ashley Zhang Jewelry will void our warranty. Please read our care instructions here.
Pieces may go out of stock before we’re able to remove them from the site. Should this occur, we will notify you. We make every attempt to only display correct and current information. From time to time inaccurate data may be displayed due to system error. We reserve the right to correct any incorrect pricing as a result of the above, and will not honor any incorrect prices. Under no circumstances will Ashley Zhang Jewelry be held liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, including negligence, strict product liability or otherwise, even if we have been advised of the possibility of such damages. Prices, descriptive information and imagery are subject to change without notice. If a product's listed price is lower than its actual price, a sales representative will contact you prior to processing the order to confirm the new price. We will not honor inaccurate or incorrect pricing. We do not negotiate the prices of our products. As stated, product imagery may be subject to change without notice. All products are shot to show as much detail as possible, but some products may appear larger or smaller than their actual size. Some product images may show larger stone sizes than what is available for order. This difference is clearly stated on the product page with a complete description of the products specifications for online orders. Approximate measurements and on-body images are provided for frame of reference or possible custom orders.
Although we strive for consistency in color and quality, please note not all pieces are exactly identical. Due to Ashley Zhang Jewelry's made to order policy and unique customizations, there may be relatively small variations in golds and stones used.
Ashley Zhang Jewelry Inc. and any other product or service name or slogan contained in our Site are trademarks of Ashley Zhang Jewelry Inc. and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Ashley Zhang Jewelry Inc. or the applicable trademark holder. All other trademarks, registered trademarks, product names and Ashley Jewelry Inc. names or logos mentioned in our Site are the property of their respective owners.
Protecting your information is a priority. We will use the contact information we collect, to consult with you (via email or telephone), so we can keep you up to date with our latest purchases and to streamline our services to better suit your requirements. We will share your delivery address with necessary shipping companies. We will never sell or share your details to any third party. www.ashleyzhangjewelry.com may contain links to other websites, but we are not responsible for their privacy policies or content. All transactions on www.ashleyzhangjewelry.com are strictly confidential.
You agree that Ashley Zhang Jewelry Inc. may modify these Terms of Service and any other policies on our Site at any time and that posting the modified Terms of Service or policies on our Site will constitute sufficient notice of such modification.
Notwithstanding any of these Terms and Services, Ashley Zhang Jewelry Inc. reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site. As part of our ongoing commitment to ensure that your shopping experience with the Web Site is protected, we will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.