We are available Monday-Friday from 9:30am-5:30m EST. We are available for weekend or after hour consultations upon request. We try to respond to every email or submission through our contact form as soon as possible or within a 24-48 hour time period. 

We do not currently have a retail location. If you would like to see any of our pieces, you can make an appointment to see the pieces in person at our Manhattan office, located at 580 5th avenue. Please note our office is by appointment only. We are a small company so we are happy to accommodate out of town visitors during our off hours.

We create the majority of our pieces in the New York City jewelry district. Some of our chains are handmade in Italy! Ashley Zhang is committed to creating designer jewelry focused on quality and craftsmanship and she works closely with highly skilled artisans to create each piece. Her unique designs are constructed in the finest materials of gold and platinum, micro-pave diamonds,  and high quality certified diamonds. Ashley only works with ethically sourced stones and metals, most of the diamonds Ashley uses are reclaimed or repurposed stones. Each stone is hand selected by Ashley to ensure the highest quality.

Yes, Ashley Zhang jewelry is committed to only working with ethically sourced stones and metals. Many of the stones sourced are repurposed, meaning a damaged antique stone that has been re-cut and repurposed into a modern cut. Ashley only works with recycled gold and metals. Any newly mined stones follow the Kimberly process or have been mined from Canada. 

Yes! We can create any custom design you would like. Our minimum spend is $5,000 for a custom order. There is no minimum for simple modifications to any of our designs. To learn about our custom process read our custom page. 

Most of our pieces come with certifications of the center stones.  We only certify diamonds that are 0.50-0.75 carats and above. If the stone is below .50 carats, we will grade the diamond in-house. If an item is vintage, it may not have a certification, and you may request certification of the piece which we will obtain for you. Vintage or antique items without certification have been thoroughly tested by our in house GIA graduate gemologist using the strictest standards. For a GAL certification of antique or vintage jewelry the fee is $75.

The GIA will only certify loose unmounted stones, while the EGL offers a grading service for diamonds that are mounted. For vintage and antique pieces, if we think removing the diamond will compromise the integrity of the ring, we will use EGL USA. Otherwise, we send stones to the GIA.

The Gemological Institute of America, or GIA, is the jewelry industry’s most respected diamond laboratory. The GIA is the leading source of knowledge, standards, of diamonds and gemstones. They use the most strict diamond grading process, and generally grading stones 1-2 shades darker than EGL USA. That being said, clarity grades between the two labs are usually comparable

Yes, we buy fine antique and vintage jewelry from all eras. We also purchase certain contemporary pieces. If you have jewelry that you are considering selling. Please contact us! We also take jewelry on consignment. 

Items purchased from our vintage collection can be shipped out almost immediately. However, if the item requires sizing it may take a few additional days. If you are purchasing something from the Ashley Zhang collection please check the quoted time frame on the product page. Most AZ collection items are made to order within 2-6 weeks depending on the style.

Unfortunately not. Since many of our items are one of a kind we will not place holds.

For custom made items we also require a 50%-70% non refundable deposit depending on the design. During the custom design process, if any changes are made from the original design or quote, the balance is required to be paid before delivery. For Ashley Zhang collection and vintage jewelry, we only accept payments in full.